Frequently Asked Questions
Answers to the questions researchers ask us most. Can’t find what you need? Contact us.
Are Ion Peptide UK products safe for human or animal use?
No. Every product we supply is strictly for in-vitro laboratory research use only. Our products are not for human or animal consumption, application or diagnostic use, and are not authorised by the MHRA or any other regulatory authority for any therapeutic or medical purpose.
Who can purchase from Ion Peptide UK?
Our materials are sold only to qualified researchers and research institutions. By registering and purchasing, you confirm that you are at least 21 years of age, a qualified researcher or affiliated with a research institution, and that you will use all materials solely for lawful in-vitro research.
What purity can I expect?
Our peptides are manufactured under controlled conditions and analysed to a purity of 99%+ using high-performance liquid chromatography (HPLC).
Do you provide a Certificate of Analysis (COA)?
Yes. We operate batch-controlled synthesis with independent third-party analytical testing, and a Certificate of Analysis is available on request for the materials we supply.
How are prices displayed — do they include VAT?
All prices are shown in pounds sterling (GBP) and are inclusive of UK VAT at the standard rate of 20% where applicable. A VAT line is shown on your cart, checkout and order confirmation.
Which payment methods do you accept?
We accept eight methods: Revolut, Credit Card, Bitcoin, Zelle, CashApp, Apple Pay, Chime and Gift Card. Orders are placed with payment instructions and are processed once payment is confirmed. See our How to Pay page for step-by-step guidance.
How does the 15% Bitcoin discount work?
When you select Bitcoin at checkout, a 15% discount is applied automatically to your subtotal plus shipping and shown as its own line: ‘Bitcoin Discount (15%)’. You then send payment to the wallet address shown at checkout and quote your order number.
How do I complete payment after placing an order?
After ordering, you will see payment instructions for your chosen method on the order-received screen and in your confirmation email. For most methods you text or message our contact number with your order number and we share the relevant payment details.
How much does UK shipping cost?
UK orders of £150 or more qualify for free shipping. Orders below £150 are charged a flat £12 for tracked UK delivery.
Do you ship internationally?
Yes. We ship to the EU and the rest of the world at flat international rates shown at checkout. Delivery times and any import duties depend on the destination country.
How quickly are orders dispatched?
In-stock inventory ordered before our daily cut-off is dispatched the same day. You will receive tracking details once your order ships.
Is it legal to buy research peptides in the UK?
Research chemicals supplied for in-vitro laboratory use are legal to purchase by qualified researchers, provided they are not used for human or animal consumption. Certain prescription-controlled compounds are restricted and are not offered for open sale. You are responsible for ensuring your intended use complies with all applicable UK laws.
Why can’t I find Mounjaro / Tirzepatide for sale?
Some compounds are prescription-only medicines or otherwise restricted from open online sale in the UK, and are therefore not available to purchase from our public catalogue.
How should I store the peptides?
Store lyophilised (freeze-dried) peptides cool and dry, away from light. Reconstitute only according to your own research protocol. Detailed handling guidance is provided on each product page where relevant.
Do I need an account to order?
Yes. Creating an account lets you complete the required researcher declaration, track your orders and manage your addresses. Registration asks for your name, date of birth, phone, optional company/institution and business type.
What is your returns policy?
Because these are sensitive research materials, we cannot accept returns of opened or used products. If an item arrives damaged or incorrect, contact us promptly with your order number and photographs and we will put it right.
Can I get bulk or institutional pricing?
Yes. We offer competitive wholesale rates for laboratories, distributors and research-supply partners. Contact us with your requirements for a tailored quote.
How do I track my order?
Once your order is dispatched you will receive a tracking reference by email. You can also view your order status at any time from the My Account area.
How is my personal data handled?
We process the data collected at registration (including date of birth, phone and institution) under UK GDPR, solely to verify eligibility, fulfil orders and provide support. See our cookie-consent notice for details on cookies and analytics.
How can I contact you about an order or product?
Use the Contact page form, email us, or message our WhatsApp/phone number quoting your order number. Our team responds promptly during business hours.