Frequently Asked Questions
Answers to common questions about ordering, delivery, product documentation and account support.
Where is ION Peptide based?
The store is configured for the United Kingdom, with GBP pricing and UK-focused shipping options.
How do I place an order?
Browse the shop, open the product page, add the item to your cart, then complete checkout with your billing and delivery details.
Are products in stock?
WooCommerce stock status is shown on each product page. Items marked out of stock cannot normally be purchased until restocked.
What shipping methods are available?
The store currently includes UK tracked shipping, free UK shipping for qualifying orders, EU courier and international courier options. Available methods may vary by delivery address and basket total.
Can I request a Certificate of Analysis?
If a product description states that a COA is available, contact the team with the product name and relevant order or batch details.
Can I change or cancel an order?
Contact ION Peptide as soon as possible. Orders that have already entered dispatch may not be changeable.
Do you provide medical advice?
No. ION Peptide cannot provide medical advice, diagnosis or treatment guidance. Customers are responsible for reading product information and complying with applicable requirements.
How do returns work?
Returns are handled according to the Returns & Refund Policy. Product condition, dispatch status and the nature of the item may affect eligibility.